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Jobber vs House call Pro: Which Home Service Software is Right for Your Business?

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Running a successful home services business takes more than just great customer service – you need powerful yet easy-to-use software to manage your operations. Jobber and Housecall Pro are two of the leading solutions for professionals like plumbers, electricians, handymen, and more. In this in-depth guide, we’ll explore all the key differences between Jobber and Housecall Pro so you can determine which is the best fit for your unique needs.

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Overview of Jobber and Housecall Pro

Before diving into the specifics, let’s start with a brief overview of each platform.

Jobber

Jobber is a Canadian company founded in 2013 that primarily focuses on scheduling, invoices, and payments. Their software is designed specifically for trade professionals like HVAC technicians, plumbers, electricians, and handymen. Jobber aims to streamline your entire operation from scheduling appointments to accepting payments.

Housecall Pro

Housecall Pro is an American company founded in 2008 that offers a more full-featured platform beyond just scheduling and payments. In addition to the core functions, Housecall Pro provides tools for marketing, customer relationship management (CRM), inventory management, and business reporting & analytics. They cater to a wide range of home service businesses from repair companies to cleaning services.

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Core Features Comparison

Now let’s take a deeper look at how Jobber and Housecall Pro compare in key areas that are essential for any home service software:

Scheduling

Both Jobber and Housecall Pro offer robust online scheduling capabilities that allow customers to book appointments 24/7 on your website or via the mobile app. Some notable similarities include:

  • Calendar views to manage bookings
  • Online confirmation emails
  • Reminders for upcoming appointments
  • Schedule visibility for customers

Some differences in the scheduling features include:

  • Jobber focuses more on individual technicians’ schedules while Housecall Pro also supports company-wide views.
  • Housecall Pro has more customization options for availability like blackout dates vs Jobber which is more preset.
  • Jobber stands out for their GPS-powered routing optimization to minimize drive time between jobs.

In summary, both platforms provide strong scheduling functionality but Jobber has a slight edge for route planning capabilities.

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Invoicing

Creating customized, professional invoices is essential for any home service business. Here’s how Jobber and Housecall Pro compare:

  • Both allow customization of invoice templates with your company logo and colors.
  • Both support itemized lists of services, pricing, and payments on invoices.
  • Jobber stands out for built-in invoice delivery by text/email vs needing to export in Housecall Pro.
  • Housecall Pro has more robust tools for invoicing like partial payments, recurring invoices, and credit memos.

For invoicing flexibility and features, Housecall Pro has a stronger overall solution. However, Jobber’s seamless paperless delivery is very convenient.

Payments

Accepting fast, secure payments from customers is crucial. Here are the payment processing options:

  • Both integrate with all major credit cards (Visa, Mastercard, AMEX, Discover) for online or mobile payments.
  • Both support payment plans and automatic recurring billing.
  • Housecall Pro also offers accounts receivable tracking while Jobber focuses just on processing payments.
  • Housecall Pro can process checks, cash, purchase orders, etc in addition to cards.

Housecall Pro has a more fully-featured system overall but costs extra fees. Jobber’s focus on card processing keeps things simple and affordable.

Requests & Estimates

Being able to quickly generate quotes and estimates digitally is important for staying responsive to potential leads. Here’s a comparison:

  • Both allow customers to request services online through a portal.
  • Both enable customized digital estimates that can be reviewed and signed online.
  • Jobber stands out for integration options like SMS/email estimate delivery to customers.
  • Housecall Pro provides more robust template customization and estimates approval workflows.

While both are capable, Housecall Pro’s templates and approval tools give it an advantage for proposal generation and management.

So in summary of the key areas, both Jobber and Housecall Pro are strong solutions but Housecall Pro offers more robust features overall – especially for invoicing, payments beyond cards, and estimates generation. However, Jobber provides a simpler, more focused experience tailored for trade businesses.

Additional Feature Comparison

Beyond the core functionality, each platform also includes additional features – some overlapping and some unique to each solution. Here’s a look:

CRM & Contacts

Customer relationship management tools are important for staying on top of leads and repeat customers. Here’s the difference:

  • Both platforms allow you to store unlimited customer contact information.
  • Both provide activity and note logging for contacts.
  • Housecall Pro offers more robust segmentation, dynamic forms, and workflows for nurturing leads.

The Housecall Pro CRM has more flexibility and customization options compared to Jobber’s more basic profile functionality.

Inventory

For businesses that need to track materials, tools, or parts, inventory features are useful. Here’s a comparison:

  • Housecall Pro has a full-featured inventory module for tracking stock, ordering, and allocations.
  • Jobber provides basic tools like customized item lists but no true stock management.

Housecall Pro is better suited for companies that need to track physical assets or consumables.

Reporting

Data-driven insights are valuable for business decisions and benchmarking growth over time. Here are the reporting capabilities:

  • Both offer standard reports on invoices, payments, scheduling, and contacts.
  • Housecall Pro stands out as a custom report builder, report scheduling, and export options.
  • Jobber focuses more on real-time operational tracking over analysis of past performance.

For in-depth analytics and reporting flexibility, Housecall Pro provides a more powerful solution.

Business Insights

Understanding key metrics is important for spotting trends and optimizing performance. Here are the business insights features:

  • Both provide basic dashboards for quick KPI tracking like daily revenue, bookings, etc.
  • Housecall Pro offers deeper market analytics benchmarking your metrics against the industry.
  • Jobber focuses more on real-time tracking versus performance analysis over time.

Overall Housecall Pro offers more robust analytics tools for truly understanding your business health and progress.

Marketing & Websites

Attracting customers requires thoughtful marketing. Here’s a comparison:

  • Housecall Pro includes branding and website tools to attract customers online.
  • Housecall Pro also offers marketing automation functionality like email campaigns.
  • Jobber only provides basic profile and page creation for your company without advanced tools.

For businesses that want to leverage their software for lead generation and marketing automation, Housecall Pro is a much more complete solution.

Pricing and Cost Analysis

Beyond functionality alone, pricing is an important factor when choosing software. Let’s examine how Jobber and Housecall Pro compare in terms of cost:

Jobber Pricing

Jobber offers 3 pricing tiers on a monthly subscription basis:

  • Basic – $49/month includes scheduling for 1 user, invoices, payments, and basic reporting.
  • Pro – $79/month adds unlimited users, estimates, and inventory features.
  • Enterprise – Custom pricing starting at $199/month includes additional customization and 24/7 support.

Housecall Pro Pricing

Housecall Pro also has 3 pricing options as follows:

  • Essentials – $99/month provides scheduling, invoicing, and contacts for 1 user.
  • Plus – $149/month adds estimates, reporting, marketing, and unlimited users.
  • Premier – $249/month includes all features plus CRM, projects, and priority support.

Comparing these options, here are some important considerations:

  • Housecall Pro tiers are more expensive overall at each level compared to Jobber.
  • Jobber Enterprise is customized per business while Housecall Pro tiers are standardized.
  • Housecall Pro has added payment processing fees while Jobber payments are all-inclusive.
  • Housecall Pro generally offers more advanced functionality at each tier.

So while Jobber is more affordable, the Housecall Pro feature set may justify the higher pricing for companies that need robust CRM, marketing, inventory, and analytics capabilities.

Key Differences in Target Markets

  • Jobber focuses specifically on trades like HVAC, plumbers, and electricians requiring scheduling, invoices, and payments primarily.
  • Housecall Pro caters more broadly to industries like cleaning services, repair companies, and installation businesses requiring additional features beyond just basic operations.
  • Jobber Excel for smaller 1-5 technician businesses optimizing routes and core ops while scaling.
  • Housecall Pro provides more flexibility for larger multi-location, multi-service businesses that need robust marketing, inventory, CRM, and business insights tools to manage complex operations.

So in summary, Jobber is best suited for startups and smaller single-trade companies primarily focused on field work scheduling and payments. Housecall Pro offers more advanced functionality and flexibility for established, diversified home service businesses with sophisticated operations and business intelligence needs.

User Experience & Support

Beyond features and pricing, the user experience and available support can differ greatly between platforms. Here’s a comparison:

Ease of Use

  • Both platforms aim to be intuitive to learn but Housecall Pro has more menu options and configurable aspects.
  • Jobber-focused UX makes it very simple for field workers focused on daily tasks.
  • Housecall Pro may have a steeper learning curve for managers with less tech experience.

Mobile Apps

  • Both provide fully-featured iOS and Android apps for on-the-go access.
  • Jobber seamlessly brings routing and navigation into the hands of technicians.
  • Housecall Pro mobile version has full feature parity with the web but lacks some Jobber’s tech-enabled mobility.

Onboarding & Training

  • Both offer setup assistance, video guides, and documentation libraries.
  • Housecall Pro provides in-depth online and in-person training classes, and workshops for advanced users.
  • Jobber leans more on self-service and community forums versus professional instruction.

Support

  • Both offer multiple support channels like phone, email, chat, and forums.
  • Housecall Pro has 24/7 phone and chat support included at higher tiers.
  • Jobber offers 8 am-8 pm ET support but community forums are also very active.

So in summary, Jobber tends to be the simpler solution ideal for tech-savvy tradespeople primarily focused on field efficiency. Housecall Pro provides more robust learning and guidance suited to larger companies with a mix of office and field roles.

 

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